We Are Open - Online Delay Updates

Covid-19 Shop Update (25th September)

Shops on campus

The University Gift Shop has now reopened. The current opening times are every day from 1pm to 5pm.

Safety and hygiene measures include:

  • Queueing and one-way systems
  • Staff on-hand to assist
  • Face masks to be worn (usual exemptions apply)
  • Physical distancing
  • Screens at till points
  • Card and mobile payments only - NO CASH PAYMENTS.
  • Frequent additional cleaning
  • All clothing sold from overstocks - fresh product every time

Due to government restrictions we cannot allow you to try on clothing and jewellery inside the shop. However, we have a flexible returns and refund policy if you select the wrong size!

The Hunterian Art Gallery Shop has now reopened, Tuesday to Sunday from 12pm to 4pm. Closed Monday.

Online order timescales

Local Pickup from the University Shop is from 1pm to 5pm each day from the shop foyer area. Please note that currently it may take 3 days to have your order ready for collection. We will notify when your order is ready.

UK orders are currently taking 7 to 14 days to despatch as we are clearing a backlog of graduation orders.

Please note that personalised items will be dispatched separately and take up to 28-days to create.

International orders will be send around 21-28 days later by DHL as we are still clearing a significant backlog from graduations.

Please note that personalised items will be despatched separately and take up to 28-days to create.


A big thank you for ordering from us during lockdown and over the graduation period. A small team has been working while physically distanced in the shop, so sending orders is taking longer than usual.

We are currently processing orders of graduation frames and other out-of-stock items (which are now back in stock) as quickly as we are able within safety guidelines. We're really sorry that this is taking longer than usual, but overwhelming support over this period is hugely appreciated and we will get to your order as quickly as we can.

If your order is urgent due to a forthcoming change of address please email to update us.

University Updates

We are working with colleagues from across the University to ensure a warm and safe welcome on campus. The Hunterian Museum is open, and you can get refreshments including hot drinks and snacks from The Gilchrist Cafe.

Regular updates can be found at www.glasgow.ac.uk/coronavirus 

Thank you again for your custom and support over the past few months.

Updated 25th September 2020