Collect from Shop Policy

Collect from shop is a free option at checkout when placing your order. It's a 7 day service and you are able to collect your order at any time during our shop opening times from our University Gift Shop in the Gilbert Scott Building, University Avenue.

When to Collect your Order: Before you collect your order from the shop you will receive an email or SMS notification stating that your order is now ready to collect - please do not come to collect your order before you receive this notification. We aim to have your order ready to collect within 2-3 working days.

Collecting your Order: When you come to collect your order from the shop please have your order notification email or SMS for proof of purchase. Simply come to either of our two till points to ask to collect your order. If someone is collecting on your behalf please also give them your notification email or SMS message. 

Your Order's Expiration: We will hold your order at our shop for up to 6 months, during this time we will be in touch to remind you to collect you order 3 times. After this period of time we will return the order to our shop stock. We will not refund your order after this time.

Collect from Shop FAQs:

I've lost my order confirmation email or SMS message - what can I do?

Please check the junk mail folder within your email account, as occasionally confirmation emails can end up here. We will ask you a couple of security questions when you do collect your order from the shop and you haven't got your confirmation.

I haven't had an email or SMS message to confirm my order is ready to collect - what should I do?

It's most likely because we haven't processed your order yet and it isn't ready to collect quite yet. Please allow 2-3 working days after placing your order. We will notify you if there are any problems before then about your order.

I selected collect in shop but I need my order to be posted to me - how can I change my delivery?

There is no problem for us to change your delivery from collect in shop to being sent to you in the post. Please contact us and we will send you the link to pay for the right delivery for you! 

How can I return my collect in shop order?

We want you to be completely happy with your purchase, if you are not please contact us within a month to exchange or refund your order. You can simply pop into the shop again with your order and order notification or you can contact us and send your item back. Read our full Refund & Returns Policy here.